HNS Policy
Providers must notify HNS, in writing, if an adverse event occurs in their practice associated with a patient whose healthcare plan contracts with HNS.
Providers must notify HNS within five business days of the date the adverse event occurred.
An adverse event is a negative consequence of care that results in an unintended injury, illness, or death that may or may not have been preventable.
The written notification must include the following:
- The name of the provider; and
- The date the event occurred; and
- A summary of the event.