Dear Provider,
BCBS recently informed HNS that providers will now access the Carelon online prior authorization (PA) portal through Blue E in order to submit PA requests for physical therapy (PT) services to be provided on or after 11/1/24 to fully insured BCBS members.
According to BCBS, due to a technical issue, access to the online PA portal through Blue E for most providers will not be available until tomorrow, 10/22/24. If you wish to request PA prior to tomorrow, you may do so by calling Carelon at 1-866-455-8414.
Importantly, if you do not currently have a Blue E account, you need to register for one as soon as possible in order to access the Carelon online PA portal. To do that, please complete the following form and fax it to 919-765-7101.
Click Here for Blue E Registration Form
If you have any questions about completing this form, please do not hesitate to contact your HNS Provider Representative. HNS will notify the network once the online PA portal is available through Blue E.
Sincerely,
HNS