Dear Provider,
Unfortunately, despite what BCBS previously informed us, providers are still unable to access the Carelon online prior authorization (PA) portal through Blue E at this time. HNS fully understands that this is extremely frustrating and creates even more of an administrative burden for you all. We have already been in communication with BCBS this morning about this issue and they are working to resolve it.
Moreover, because the 11/1/24 effective date is rapidly approaching, we have also insisted that BCBS move back the effective date of the new PA program for physical therapy (PT) services until this issue is resolved. As of now, however, BCBS has not agreed to do so. Therefore, and unfortunately, the only method for requesting PA at this time is by calling Carelon at 1-866-455-8414.
HNS will notify you as soon as the online PA portal is available through Blue E. In the meantime, if you do not currently have a Blue E account, you need to register for one as soon as possible in order to access the Carelon online PA portal once the current access issues have been resolved. To do that, please complete the following form and fax it to 919-765-7101.
Click Here for Blue E Registration Form
Sincerely,
HNS